Further information

If you have any further questions, please contact our Customer Care Team: ccc@vaioni.com

[ Your Privacy and Cookies ]

1. What are cookies?

We use small text files placed on your computer called ‘cookies’ to collect standard log and visitor behaviour information in an anonymous form. We use this information to analyse how visitors use our website and to compile statistical reports on website activity. You can set your computer to reject cookies, but this may affect your ability to use certain parts of our websites. Except for information you specifically provide to us, we do not automatically collect any other information.

2. What types of cookies do we use?

​We use GoogleAnalytics on our website.​

Google Analytics allows us to monitor traffic flow on our website and better understand our visitors behaviour and our site’s performance. We will never use the cookies provided by Google Analytics to track an individual beyond the scope of our site, nor will we attempt use Google Analytics to personally identify any visitor. For more information on Google Analytics use of cookies please visit: Google Analytics Cookie Usage on Websites

We use Google reCAPTCHA on our website.

Google reCAPTCHA is a CAPTCHA system that enables web hosts to distinguish between human and automated access to websites. Google reCAPTCHA cookies are used to collect information about how visitors use our website. The cookies collect information in an anonymous form, this information is used to strengthen the security of our site by mitigating risks from disingenuous visitors.

We use Hotjar on our website.

We use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users’ experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices. This includes a device’s IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website. Hotjar stores this information on our behalf in a pseudonymized user profile. Hotjar is contractually forbidden to sell any of the data collected on our behalf.
For further details, please see the ‘about Hotjar’ section of Hotjar’s support site.

3. What are the main benefits of our cookies?

Cookies allow us to use aggregate data to improve our website by helping us to identify the content our audience finds most interesting so we can produce more of it. For example, if we notice our audience is consuming more content related to a particular service in a month, we will plan to produce more of that content in the future.

4. Find out more

To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.