Customer listening and striving for excellence

Jun 13, 2023 | Wholesale

We are committed to delivering high-quality technology products and all-round excellent service to our customers. Part of that means listening to our partners, and ensuring we receive feedback so we can continue to improve and get things right.

In our recent partner satisfaction survey, we were proud to report stand-out customer experiences in all our business segments with a strong Net Promoter Score (NPS).

The responses demonstrated how our customers value our skills and recognise our commitment to providing value for money, with 39% of Vaioni partners scoring us 10/10 and 47% scoring us 7 or higher.

For us that means we’re helping our partners with their own customer experience.

The industry is continuing to take steps focusing on a more humanised customer experience, and we are pleased to see through our survey results and feedback that we are achieving this.

If you’d like to discuss your service with us, we’d always welcome a conversation you.

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