Business Voice Expertise at your Fingertips

Jun 13, 2023 | News, Wholesale

In our last update we announced our partnership with world-leading UC provider 8×8, and we have been developing a comprehensive suite of solutions and support tools. Not only that, we’ve welcomed our Unified Communications specialist Justin Doorbar to the team.

With more than 20 years in the industry, Justin works with businesses to digitally transform, helping staff and customers, while enhancing operations. He helps them adopt agile technology solutions to support their digital transformational journey, future-proofing and driving growth.

Justin is leading Vaioni’s Business Voice proposition, working with 8×8, taking a range of solutions and business resources to support uptake and education across the business community.

Our service is designed to give customers the right platform to intelligently interact, as well as the ability to understand how their workforce is operating, delivering a consistent customer experience, with the power and enablement of real-time insights and analytics.

We believe ‘good’ looks like a place where customers’ systems and services align. That means a solution that’s fully integrated with MS Teams, with customised widgets and commands they’ve added into their dashboard and dial-pad, to simplify and speed up processes.

It’s a solution that seamlessly bridges the gap between IP Voice Services and Contact Centre, made possible by the 8×8 XCaaS (Experience Communications as a Service).

With full API CRM integration for platforms such as HubSpot, Salesforce and Dynamics, it’s a solution that facilitates ‘call wrap-up’ on a single screen, securely accessing all required systems and datasets. It means no duplicate entries for logging customer calls, emails, inbound/outbound enquiries, and generic sales call logs, driving efficiencies and streamlining processes across your team.

To access our resource hub and connect with the team for more information, visit www.vaioni.com/business-voice-resources

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